Refund Policy

1. Overview

At AstroChitra, we are committed to providing high-quality astrological services. This refund policy outlines the terms and conditions under which refunds may be provided for our services.

2. Refund Eligibility

Digital Products and Reports

• Kundli reports, matchmaking analyses, and other digital products are generally non-refundable once delivered
• Refunds may be considered if there are technical errors in the calculations or delivery failures
• Requests must be made within 7 days of purchase

Subscription Services

• Monthly subscriptions can be cancelled at any time, with access continuing until the end of the billing period
• Annual subscriptions may be eligible for pro-rated refunds within 30 days of purchase
• Refunds are not available after 30 days of subscription start date

Consultation Services

• Live consultation sessions are non-refundable once completed
• If a consultation cannot be conducted due to technical issues on our end, a full refund or rescheduling will be offered
• Cancellations must be made at least 24 hours before the scheduled time for a full refund

3. Non-Refundable Items

4. Refund Process

To request a refund, please follow these steps:

1. Contact our support team at info@astrochitra.com within the eligible refund period
2. Provide your order number, purchase details, and reason for the refund request
3. Our team will review your request and respond within 3-5 business days
4. If approved, refunds will be processed to the original payment method within 7-10 business days

5. Partial Refunds

In certain circumstances, partial refunds may be granted at our discretion:

• If only a portion of the service was delivered or used
• For subscription cancellations with unused time remaining
• When technical issues prevent full service delivery

6. Payment Method Considerations

• Refunds will be processed using the same payment method used for the original purchase
• Credit card refunds may take 5-10 business days to appear on your statement
• Digital wallet refunds are typically processed within 3-5 business days
• Bank transfer refunds may take up to 10 business days

7. Exceptions and Special Circumstances

Technical Issues

If you experience technical problems that prevent you from accessing or using our services, we will work to resolve the issue promptly. If resolution is not possible, a full refund may be provided.

Service Discontinuation

If we discontinue a service you have purchased, we will provide appropriate notice and may offer refunds or alternative services of equal value.

8. Dispute Resolution

If you are unsatisfied with our refund decision, you may:

• Appeal the decision by contacting our customer service manager
• Provide additional documentation supporting your refund request
• Seek mediation through appropriate consumer protection agencies

9. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services constitutes acceptance of the updated policy.